Good question. There has been a lot of change in the past couple of years. Let’s sort things out.
There are many payment options
As payments in 2017 continue to grow digitally, while old-fashioned paper checks continue on the decline in most industry settings, embracing different forms of online billing and ways to accept payments, including EMV and customers’ preferences for mobile options are more and more important.
Customers use an average of 3.6 different payment methods each month for their bills.
Mobile payment use increased with approximately 40% of online households reporting to have paid a monthly bill through their smart phone.
— According to Fiserv’s 2016 Annual Billing Household Survey.
Improving customer experience and satisfaction means giving serious consideration to the offering of multiple billing and payment methods, including debit transactions. Balancing customer satisfaction with the reality of multiple billing and payment options to manage is another serious consideration for the merchant.
Convenience, customer preference, security and operational efficiency are several factors to weigh
- Accept Credit Cards and Debit Cards Online
- Payments via eChecks and ACH Processing
- Mobile Card Present Payments with EMV protection
- Email Invoicing with click-to-pay and the option of recurring billing
Digital Transactions recently released their 2017 Field Guide to Alternative Payments. Take a look at how quickly the number of options has grown.
Are you considering making changes to your billing and payment systems? Let’s have a discussion on the special needs and requirements you have so we can match you with the right payment solutions.