Merchant Overview: Foster Klima

Foster Klima is a respected financial planner and Guardian affiliate based in Minnesota. Their experts have extensive knowledge of financial services, investments, insurance, tax laws, and countless strategies to build a sound financial foundation for their clients. Foster Klima has access to a full range of investment, insurance, retirement, and employee benefits and services, which they combine into coordinated asset strategies tailored to client objectives. Today, Foster Klima serves over 19,000 clients nationwide and has over $1.2 billion in assets under management.

Challenges Faced by Foster Klima

Foster Klima faced challenges with their existing CardConnect-reliant payment processing system. The system was functional but needed certain features and intuitive usability to enhance its operations. In particular, Foster Klima needed a solution that could reduce the costs of merchant services and offer a more streamlined, user-friendly experience for both clients and internally. After the organization’s controller voiced their concerns to their community bank, the bank leveraged its partnership with Evolve Payment to bring our team into the conversation and introduce a well-suited software solution for Foster Klima.

The primary issues identified with Foster Klima’s previous system included:

Limited Usability: Foster Klima’s existing platform lacked features such as keeping cards on file in a secure vault, having multiple cards per customer, and managing recurring payments easily.

Multiple User Access: Foster Klima needed a system that allowed multiple users to access and utilize the virtual terminal without complexity.

Cost Efficiency: While the functionality was important, cost savings were also a significant consideration for Foster Klima.

Solution Provided by Evolve Payment

Evolve Payment stepped in to address these challenges by migrating Foster Klima from CardConnect to the SwipeSimple Virtual Terminal. The Evolve Payment implementation team chose SwipeSimple because of its intuitive interface and robust features that were compatible with Foster Klima’s needs.

Key features introduced through this migration included:

Recurring Payments: The upgraded system made it much simpler for Foster Klima to handle recurring payments. Instead of needing to manually process each transaction, the system took care of everything automatically, making the whole process easier and saving a lot of time for the team.

Card on File Capability: The system also introduced the option to securely store client payment details. This made life easier for both the business and its clients, speeding up the payment process and cutting down on mistakes or delays.

Multiple User Access: The SwipeSimple Virtual Terminal allowed multiple staff members to be logged in and working at the same time. This feature helped the team work together more smoothly and easily manage payments from clients.

Results Achieved

The partnership between Foster Klima and Evolve Payment has been a game-changer, transforming their payment processing into a powerhouse of efficiency and convenience. By seamlessly integrating the SwipeSimple Virtual Terminal, Evolve Payment didn’t just meet the challenge—they exceeded expectations, delivering a solution that is as intuitive as it is powerful.

Foster Klima now operates with a cutting-edge system that streamlines every aspect of their payment process, ensuring smoother transactions and happier clients. Beyond the added functionality, the migration resulted in cost savings of over $1k annually for Foster Klima. This is due to a reduction in superfluous expenses while enhancing overall operational efficiency. The substantial cost savings are just the beginning; the real value lies in the enhanced capabilities that allow Foster Klima to focus on what they do best—serving their clients with excellence.

Conclusion

This case study isn’t just about a successful migration; it’s a testament to what’s possible when you partner with the right team. Evolve Payment has once again proven that with the right vision and execution, you can turn a challenge into an opportunity for growth, efficiency, and unmatched success.