Merchant Overview

Mid Atlantic Supply is a family-owned and operated construction supply business located in Harford County, MD. In the early 2000s, co-owners and siblings Jerry Bowman and Kim Driver saw a need for a local business that could concentrate on selling primarily construction and concrete materials. After much planning and work, Mid Atlantic Supply was born in 2004! With a commitment to excellence and customer satisfaction, Mid Atlantic Supply offers a wide range of industrial products, including machinery, tools, and landscaping equipment, catering to various industries such as construction, manufacturing, and logistics.

mid atlantic supply logo
Inside of Mid Atlantic Supply's shop

Challenges Faced by Mid Atlantic Supply

Prior to partnering with Evolve Payment, Mid Atlantic Supply encountered several challenges in managing their payment processing system:

  1. Mid Atlantic Supply was using outdated payment terminals that lacked the latest technology and features, resulting in inefficiencies and slower transaction processing times.
  2. The previous merchant services provider offered limited customer support, making it difficult for Mid Atlantic Supply to address technical issues promptly.
  3. Mid Atlantic Supply was concerned about the high costs associated with upgrading their payment processing equipment and identifying if it was possible to reduce the fees that they were paying for merchant services.

Solution Provided by Evolve Payment

Understanding the unique needs of Mid Atlantic Supply, Evolve Payment proposed a comprehensive solution aimed at addressing their challenges effectively:

  1. Advanced Terminal Deployment: Evolve Payment deployed state-of-the-art payment terminals equipped with the latest technology, including contactless payment capabilities and EMV chip compatibility. These terminals were designed to streamline the payment process and enhance security allowing the owners peace of mind that they would be within PCI Compliance and not have fraudulent transactions being conducted for their business.
  2. Seamless Onboarding Process: Evolve Payment facilitated a smooth onboarding process for Mid Atlantic Supply, ensuring minimal disruption to their operations. From account setup to terminal installation, Evolve Payment provided step-by-step guidance and support.
  3. Cost-Effective Solution: To alleviate Mid Atlantic Supply’s concerns about upfront costs, Evolve Payment offered to provide the new terminals at no charge. Additionally, Evolve Payment tailored a pricing plan that offered competitive rates and transparent fees, helping Mid Atlantic Supply save on processing costs.

Results Achieved

The partnership between Evolve Payment and Mid Atlantic Supply yielded significant results:

  1. Increased Efficiency: The advanced payment terminals deployed by Evolve Payment enabled Mid Atlantic Supply to process transactions more efficiently, reducing wait times for customers and improving overall operational productivity.
  2. Enhanced Customer Experience: The seamless payment process facilitated by the new terminals enhanced the overall customer experience at Mid Atlantic Supply, leading to higher satisfaction levels and repeat business.
  3. Cost Savings: By partnering with Evolve Payment, Mid Atlantic Supply experienced substantial cost savings on processing fees and equipment expenses, contributing to improved profitability.
Payment Terminal

Proposed Effective Rate:

Existing Effective Rate:

2.06%

2.48%

Through partnering with Mid Atlantic Supply and creating personalized solutions, Evolve Payment successfully addressed Mid Atlantic Supply’s payment processing challenges and positioned them for long-term success. By leveraging cutting-edge technology and unparalleled customer support, Evolve Payment enabled Mid Atlantic Supply to streamline operations, enhance customer satisfaction, and achieve significant cost savings. This case study exemplifies Evolve Payment’s commitment to empowering businesses with innovative merchant services solutions.